Terms of Service

This Stilessa Terms of Service agreement (the “Agreement”) governs the contractual relationship between Stilessa LLC as a seller / service provider and any natural person purchasing products or otherwise using our website (the “Client” / “You”).

BY ACCESSING OR USING THIS WEBSITE https://stilessa.com (the “Website”) OR PLACING AN ORDER THROUGH IT, YOU AGREE TO THIS AGREEMENT, WHICH MAY GET UPDATED WITHOUT PRIOR NOTIFICATION.

1. General provisions and definitions

1.1 Stilessa LLC is a legal entity, incorporated under the laws of the State of [STATE OF INCORPORATION], USA, legal entity file No. [LLC FILE NUMBER], address [REGISTERED BUSINESS ADDRESS], USA (the “Company” / “us” / “we”), doing business as “Stilessa”.

1.2 Any person using the Company’s website or purchasing products through it is considered to be a client of the Company under this Agreement (the “Client” / “You”).

1.2.1 The Company offers its products only to natural persons of legal age, or to persons of the legal age of majority in their jurisdiction of residence acting with the consent of a parent or guardian where permitted by law.

1.2.2 You, as a Client, shall be responsible for making sure You are eligible to use the Website and purchase from the Company under applicable law.

1.3 The Company operates an online retail store offering apparel, accessories and related lifestyle products for sale (the “Products”), together with related customer service, order tracking, and account features (collectively, the “Services”). The Products and Services can be reached and used via the Website, and any other system / online ecosystem used by the Company to provide You the Services shall collectively be referred to as the “System”.

1.3.1 Product descriptions, images, pricing and availability are as indicated on the Website at the time of Your order. Minor variations in color, texture or finish may occur due to photography, lighting or display settings, and do not constitute a defect.

1.4 By placing an order and / or otherwise using the Website in any scope, You agree with this Agreement and any other rules governing the Services / System, including the Privacy Policy. For the avoidance of doubt, by using the Website, You acknowledge reading the Agreement and understanding that You have entered into a legally binding agreement between You, as a Client, and the Company, as a seller.

1.5 This Agreement takes effect at its full scope at the moment You place an order on the Website, and, mutatis mutandis, applies to Your use of the System prior to placing an order / without creating an Account, including but not limited to the rules set forth in the Privacy Policy.

1.6 As the Products sold by the Company are physical, tangible goods, Your right of withdrawal and return is governed by Section 6 (Returns, Exchanges and Refunds) of this Agreement, rather than any right applicable to digital content.

1.7 You can contact the Company by filling out the contact form on the Website in the “Contact” section, as well as by sending an email to info@stilessa.com. For matters regarding this Agreement, we recommend contacting the Company via email at info@stilessa.com.

1.8 The Company shall have the right to unilaterally modify and / or update this Agreement at any time without notice. Continuous use of the Services by the Client shall be deemed acceptance of the Agreement in its latest, most updated version. Any Client shall periodically check and assess this Agreement. The latest version of the Agreement shall be available on the Website’s Terms of Service page.

1.9 By agreeing to this Agreement, You acknowledge and agree that the Company may process Your personal data as necessary for the performance of the Agreement to which You are a party, in accordance with the Privacy Policy.

1.10 If You disagree to be bound by the terms and conditions of this Agreement in any scope or way, You must not use, or must immediately cease Your use of, the System / Services or any part of it, as well as its features and functionalities.

2. Creating an account

2.1 You may browse the Website and, where offered, check out as a guest without creating an Account. If You wish to save Your details, track orders or use other member features, You must register by filling out the registration form and providing the necessary information.

2.2 Upon using the System, the Client shall allow cookie use by customizing the preferences or by allowing all cookies. The latest version of the Privacy Policy, containing the cookie policy, is available on the Website’s Privacy Policy page.

2.3 Upon filling out the registration form, the Client must generally provide: name, a valid email address, and a unique password created by the Client, and confirmation that the Client agrees to this Agreement and the Privacy Policy.

2.4 It is mandatory for the Client to accept this Agreement and the Privacy Policy prior to placing an order.

2.5 The Client might be asked to complete a test to distinguish computers from humans (e.g., a CAPTCHA) as a step for creating an Account, logging in, or confirming an order, at the discretion of the Company.

2.6 The Company shall be entitled to change the list of information required to create an Account or place an order.

2.7 The Client must provide accurate payment and shipping details to complete an order.

2.8 By creating an Account or placing an order, the Client declares that the information provided to the Company is true, complete, valid and up-to-date, and that the Client is the owner of, or has legitimate authorization to use, the payment method and shipping address provided.

2.9 Accounts are for the Client’s personal use. The Client shall not share Account log-in credentials with any unauthorized third party.

2.10 The Client shall keep Account, shipping, and payment data up-to-date, and may amend such data at any time via the Account settings on the Website.

3. Products, Orders and Payments

3.1 All Products are subject to availability. The Company reserves the right, at its own discretion, to limit the quantity of Products purchased per person, per household or per order, and to discontinue any Product at any time.

3.2 Placing an order constitutes an offer by You to purchase the selected Product(s) at the price displayed on the Website at checkout. The Company reserves the right to accept or decline any order, in whole or in part, including in cases of suspected fraud, pricing errors, or unavailability of stock. If an order is declined after payment has been taken, You will receive a full refund of the amount charged for the declined portion.

3.3 A contract for the sale of a Product is only formed once the Company sends You an order confirmation email. An order confirmation does not guarantee that the listed price or availability was error-free; the Company reserves the right to correct pricing or Product information errors and to cancel affected orders, notifying You promptly and issuing a full refund where applicable.

3.4 All prices are shown in [CURRENCY, e.g., USD] and are exclusive of applicable sales tax, duties and shipping fees unless otherwise stated. Applicable taxes and shipping charges will be calculated and displayed at checkout before You complete Your order.

3.5 The Company accepts payment via the methods indicated at checkout, which may include credit/debit cards and other payment gateways supported by the Website’s e-commerce platform (Shopify). Payments are processed by PCI-compliant third-party payment processors; the Company does not directly store Your full card details.

3.6 By submitting payment details, You represent and warrant that You are authorized to use the payment method provided and that the information You supply is true and accurate.

3.7 The Company reserves the right to change prices, promotions and discount codes at any time without prior notice. Price changes will not affect orders that have already been confirmed.

3.8 Discount codes and promotions are subject to their own specific terms (such as expiration dates, minimum order values, and exclusions) as indicated at the time the offer is made, and cannot generally be combined unless expressly stated.

4. Shipping and Delivery

4.1 The Company will arrange for shipment of Your order to the delivery address You provide at checkout. Estimated delivery times shown on the Website are estimates only and are not guaranteed.

4.2 Risk of loss and title to Products pass to You upon delivery of the Products to the shipping carrier, except that the Company remains responsible for resolving delivery issues caused by its own or its carrier’s error, consistent with Section 6.

4.3 You are responsible for providing an accurate and complete delivery address. The Company is not responsible for delays or non-delivery caused by incomplete, incorrect, or outdated address information provided by You.

4.4 Shipping fees, available shipping methods, and any customs, duties, or import fees applicable to international orders are Your responsibility unless otherwise stated at checkout, and will be displayed prior to order confirmation.

4.5 The Company is not liable for delays caused by circumstances beyond its reasonable control, including but not limited to carrier delays, customs processing, extreme weather, or other events of force majeure.

5. Risks and Disclaimers

5.1 As a Client, You acknowledge the following:

5.1.1 Product images on the Website are for illustrative purposes; actual color and appearance may vary slightly depending on Your device display settings and lighting conditions used in photography.

5.1.2 Sizing charts and fit guides provided on the Website are general guidance only. The Company does not guarantee that a given size will fit every individual body type identically.

5.1.3 There is no guarantee that use of the Website will be uninterrupted or error-free, and the underlying software and technology may contain vulnerabilities or bugs despite the Company’s reasonable efforts.

5.1.4 It is possible that certain legal systems apply existing regulations or introduce new regulations that affect the availability of Products or Services in Your jurisdiction. You are responsible for ensuring Your purchase and use of Products complies with the laws applicable to You.

5.2 You should be aware that messaging and email services are susceptible to spoofing and phishing attacks and should be careful when reviewing messages that claim to be from the Company. If You are unsure about the authenticity of a communication, contact us directly via the “Contact” section on the Website or by emailing info@stilessa.com. The Company takes no responsibility for any loss due to spoofing, phishing, or similar attacks conducted by third parties.

6. Returns, Exchanges and Refunds

6.1 The Company wants You to be satisfied with Your purchase. Unless otherwise indicated on a specific Product page (for example, for final-sale or personalized items), You may request a return or exchange within [30] days of the delivery date, provided the Product is unused, unworn, unwashed, and in its original condition and packaging with all tags attached.

6.2 To initiate a return or exchange, contact the Company at info@stilessa.com or through the “Contact” section on the Website with Your order number and the reason for the return. The Company will provide instructions for returning the Product.

6.3 Unless a return is due to a Company error (such as an incorrect or defective Product being shipped), the Client is responsible for return shipping costs. Original shipping fees are non-refundable, except where required by applicable law.

6.4 Refunds will be issued to the original payment method within a reasonable time after the Company receives and inspects the returned Product, generally within [10] business days. Depending on Your bank or payment provider, it may take additional time for the refund to appear in Your account.

6.5 Final-sale, clearance, and any Products expressly marked as non-returnable on the Product page are not eligible for return or exchange, except where required by applicable consumer protection law.

6.6 If a Product arrives damaged, defective, or materially different from what was ordered, contact the Company within [7] days of delivery with photographic evidence where possible, and the Company will arrange for a replacement, exchange, or refund at no additional cost to You.

6.7 This Section 6 does not affect any non-waivable statutory rights You may have as a consumer under applicable law.

7. Intellectual Property

7.1 Unless otherwise stated, the Company owns or holds a license to the intellectual property rights in the Website and in all material published on it, including but not limited to the Stilessa name, logo, trademarks, product photography, graphics, and written content.

7.2 The Client obliges not to violate any intellectual property rights owned or licensed by the Company. Except for Your own personal, non-commercial use in connection with a purchase, the Client shall not:

7.2.1 Republish material from the Website unless separately allowed by the Company in writing.

7.2.2 Sell, rent, or sub-license material from the Website unless separately allowed by the Company in writing.

7.2.3 Reproduce, duplicate, copy or otherwise exploit material from the Website for a commercial purpose.

7.2.4 Redistribute material from the Website.

7.2.5 Edit or otherwise modify any material on the Website.

7.2.6 Use the Website in any way that causes, or may cause, damage to the Website or impairment of its availability or accessibility.

7.3 All rights not expressly granted to You in this Agreement are reserved by the Company.

8. Third-Party Services and Disclaimers

8.1 The Company may use third-party service providers to operate the Website and fulfil orders, including for e-commerce hosting, payment processing, product analytics, and email marketing. The Client acknowledges that, in order to ensure the proper functioning of the Website and provision of the Services, Client data may be disclosed to such third-party service providers, as further described in the Privacy Policy.

8.2 The use of third-party services is subject to those third parties’ own terms of service. The Company is not responsible for the provision of such third-party services or for any disputes arising in relation to them, which shall be resolved directly between the Client and the respective third party.

8.3 Any links on the Website to third-party websites are provided solely for Your convenience. If You access those links, You leave the Website. The Company does not endorse and is not responsible for the content, accuracy, or practices of any linked third-party website.

8.4 Information on the Website, including Product descriptions and content on the Company’s social media pages, is provided in good faith but is not guaranteed to be entirely free of technical inaccuracies or typographical errors. You should confirm details directly with the Company if in doubt before completing a purchase.

9. Limitation of Liability and Indemnification

9.1 The Website and Services are provided “as is” and “as available.” Except for the express warranties set out in this Agreement and any non-waivable rights under applicable consumer protection law, the Company makes no other warranties, express or implied, regarding the Website or Products.

9.2 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to Your use of the Website or purchase of Products, except in cases of the Company’s gross negligence, willful misconduct, or as otherwise required by applicable law.

9.3 Nothing in this Agreement excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

9.4 The Client agrees to defend, indemnify, and hold harmless the Company, its affiliates, and each of their respective directors, officers, employees, and agents from and against any and all third-party claims, demands, and liabilities, including reasonable attorney’s fees, resulting from or arising out of: (i) any breach of the Client’s representations and warranties in this Agreement; or (ii) the Client’s failure to comply with the Client’s obligations under any applicable laws, rules or regulations, except to the extent such claim arises out of the Company’s failure to comply with its own obligations under this Agreement.

9.5 The Client may from time to time provide suggestions or feedback to the Company (for example, product reviews or survey responses). Such feedback is provided voluntarily, and the Company shall be free to use it to improve its Products and Services without any obligation or compensation to the Client, unless otherwise agreed in writing.

10. Termination

10.1 The Company may suspend or terminate Your Account and / or access to the Website at its discretion if You breach a material obligation under this Agreement, provide false information, engage in fraudulent or abusive conduct, or use the Website in a way that poses a security, legal, or reputational risk to the Company or others.

10.2 You may close Your Account at any time by contacting the Company at info@stilessa.com. Closing Your Account does not affect the status of any orders already placed, which remain governed by this Agreement, including Section 6 (Returns, Exchanges and Refunds).

11. Governing Law and Dispute Resolution

11.1 The laws of the State of [STATE OF INCORPORATION], United States (excluding its conflicts of law principles), shall govern this Agreement and Your use of the Website, without prejudice to any mandatory consumer protection rights available to You under the laws of Your place of residence.

11.2 If You have any concern or dispute about the Products or Services, You agree to first try to resolve the dispute informally by contacting the Company at info@stilessa.com. Most concerns can be resolved this way.

11.3 Any dispute that is not resolved through the informal process described in Section 11.2 shall be resolved in the state or federal courts located in [STATE OF INCORPORATION], and You and the Company each consent to the exclusive jurisdiction of such courts, except where applicable law requires disputes to be resolved in Your local jurisdiction.

11.4 To the maximum extent permitted by law, You may assert a claim only in Your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

11.5 The Company expressly prohibits and rejects the use of the Website for any form of illicit activity, including money laundering or the violation of trade sanctions, consistent with applicable laws, regulations and norms.

11.6 By using the Website, You warrant that You are not located in, or a resident of, any country or region subject to comprehensive U.S. trade sanctions, and that You are not on any restricted, denied, or sanctioned party list maintained by the U.S. government or other applicable authority.

11.7 The Company reserves the right to restrict access to the Website from certain jurisdictions or territories at its discretion.

12. Miscellaneous

12.1 The Company and the Client consent to the use of the English language in relation to communication. The English language version of this Agreement is the prevailing version relative to any translated version, where applicable and permitted by law.

12.2 Any updates to this Agreement come into force at the moment they are published on the Website. By continuing to use the Website You agree to be bound by any updated version of the Agreement.

12.3 The Client cannot transfer any rights granted under this Agreement to a third party without the Company’s prior written consent. The Company may, at its discretion, assign its rights and obligations under this Agreement in whole or in part, including in connection with a merger, acquisition, or sale of assets.

12.4 If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12.5 You are encouraged to contact the Company by the means indicated in this Agreement. Contacting us via the “Contact” section on the Website is considered the primary means of communication. You can also reach us by emailing info@stilessa.com.

12.6 The Company will endeavor to reply to Your inquiries within a reasonable time, generally within 30 days.

13. Our Details

13.1 This Agreement is issued by Stilessa LLC, doing business as “Stilessa.”

13.2 You can contact us via the contact form on our Website, https://stilessa.com, or by emailing Your inquiry to info@stilessa.com.

Effective date: July 13, 2026